Frequently Asked Questions

• When can I stop in?

  Check out our Locations page for each location’s hours of operation. Be sure to follow us on social for updates as well!

• Are your locations for medical patients or recreational customers?

  While all of our locations are open for recreational customers, only our Homewood, Posen, and Litchfield locations offer medical products to patients. Our rec locations are happy to see our medical patients and provide a discount if they want to purchase from the recreational menu, although all taxes will apply.

• This is my first time going to a dispensary...what do I need to know?

  Before your visit, check your dispensary’s status. While most of our locations are open for recreational customers, only our Homewood, Posen, and Litchfield locations serve medical patients.

  Feel free to ask any questions that come up. Really. Our knowledgeable dispensary associates can help you find exactly what you’re looking for. Not sure about that either? No problem.

  WiFi. We have it! If there’s a wait to see your dispensary associate, know that you’ll have the internet to keep you company. To get a head start, you can browse our online menus

  Where can I park? Parking is available in the parking lots at each location. Please look for signage identifying authorized spaces.

• What do I need to bring for my first dispensary trip?

  Valid Photo ID First, you’ll need an ID that shows proof of age. A driver’s license, state issued ID, passport, or military ID card all work. If your ID doesn’t show your address, then you’ll need to bring proof of that to access higher purchase limits set for Illinois residents.

  Below is a list of accepted IDs:

  • A valid driver’s license from any US state
  • A valid ID from any US state
  • A valid US Passport
  • A valid US Military ID
  • Any valid picture ID issued by a government entity within the US

  ALL IDs MUST SCAN. We are not able to accept any ID that will not scan.

  The following IDs are not Acceptable:

  • Expired driver’s license/ID from any US state
  • Any international passports
  • Green Cards
  • TVDLs Cards
  • FOID Cards
  • Any driver’s license/ID card from any US state with a hole punch

  All of your questions. Windy City dispensary associates are ready to answer questions of all kinds, big and small.

  Your Illinois Medical Card (if you have one!) Are you an Illinois medical patient with a registry card? Bring it to make sure you take advantage of medical cardholder benefits. An important heads up: We can’t accept out-of-state medical registry cards at this time!

• What are my payment options?

  We now accept DEBIT in all our stores. You can also use CanPay for a safe, contact-less, mobile transaction. Of course, cash is always acceptable and we have ATMs onsite. Unfortunately, checks and credit cards are not allowed.

• Do you deliver?

  It would be great if that were the case, but no dispensary can at this point. To make things as efficient as possible, pre-order online for same day pickup.

• How much cannabis can I buy?

  If you’re an Illinois resident, you’ll be able to purchase more than out-of-towners.

  If you live here, you can purchase up to the below amounts in one business day:

  • 30 grams (1 oz) of plant material
  • edibles totaling no more than 500mg THC
  • 5 grams of concentrate products

  Non-Illinois residents can purchase half the amount, or up to:

  • 15 grams (1/2 oz) plant material
  • no more than 250mg THC in edibles
  • no more than 2.5 grams of concentrate product

• Do medical cardholders have benefits that recreational customers don’t?

  Absolutely. Cardholders will pay lower taxes on THC. They’ll be able to purchase more cannabis at once and are allowed to grow at home.

• How do I get a medical card?

  Medical Card sign up assistance is available at our Posen and Litchfield locations by appointment only. For customers near Homewood and Posen please call 312-874-7039; for Litchfield at 217-253-8883 to make an appointment. APPLY HERE

  For additional details, head to the Illinois Department of Public Health website or give them a call at 1-855-636-3688.

• How do I renew my medical card?

  Please click the link for renewals below and log-in using your original credentials.

  RENEW MY MED CARD

• Do I need a medical card to visit a medical dispensary?

  If the dispensary sells medical products only, yes. If adult use is available there, then you’ll just need a state issued ID.

• Are out-of-state medical cards permitted in Illinois?

  Sorry, Illinois dispensaries do not accept out-of-state medical cards. But out-of-towners aren’t entirely turned away. Those visiting are still welcome to buy from dispensaries that sell recreational.

• What are the taxes on recreational purchases?

  Taxes vary depending on the THC content in the products you purchase. On top of your local, state and business taxes, Illinois has the following purchaser taxes:

  • 10% Tax on adult use cannabis products with 35% THC or less
  • 25% Tax on adult use cannabis products with more than 35% THC
  • 20% Tax on cannabis-infused products

• Are there differences between medical and recreational cannabis?

  When it comes to the product, no. All of it undergoes the same cultivation and testing processes. In addition, medical cannabis has a lower tax rate. Recreational cannabis, on the other hand, is subject to higher state and local taxes. Unlike recreational cannabis, there may be higher limits for how much medical cannabis a registered patient can buy at one time.

• How do customers earn rewards?

  New customers can fill out our join form to start earning 1 point for every dollar spent. Higher earning tiers are available based on spend and for members of our Windy City Cannabis Club (WCCC).

• What are the rewards?

  We now offer both cash back and free product rewards. Customers can choose how to use their rewards however they want!

• Do I have to sign up?

  If you are a new customer, YES! Fill out our join form to start earning on your very first purchase. Customers who shopped at any Windy City location prior to 5/1/24 are automatically opted in.

• How do customers redeem rewards?

  All reward points and other perks will show up in your digital wallet online and in the app. When you come to the store you just let us know what rewards you want to redeem.

• How do I get the app?

  You can download from the App Store, search “Windy City Rewards”

• What happened to my old points?

  All Dutchie loyalty points expired on 4/30/24 and can no longer be redeemed

• Do points expire?

  Yes, Points expire 3 months after they are earned.

• How can I earn more?

  Our loyal customers will be rewarded at higher earning levels based on these spending tiers:

  • Dabbler – Earn 1pt per $1 spent
    • Everyone starts out here!
  • Enthusiast – Earn 2pt per $1 spent
    • Spend $1500-$2499 per quarter
  • Cannasseur – Earn 3pt per $1 spend
    • Spend $2500 or more per quarter

  If you reach the Enthusiast or Cannasseur tier, you will earn 2x or 3x points every day for the next quarter. If you do not meet the spend requirement in the next quarter, you will go back to earning at the Dabbler level.